If for some reason you are not 100 percent satisfied with the piece of art received, please contact us before you return it. We offer you the opportunity to return it, if you inform us within the first five days after delivery, that you would like to return it.
This offer is under the condition that it is not a custom order, it was not worn, it is in the same condition it was originally shipped and we are informed about the return, before it is shipped back. We will send you a return confirmation.
Down Payments for existing artwork are not refundable, if you cancel your order.
Custom orders or personalized artwork (with personal message/engraving) are not returnable. Down payments for custom orders are also not refundable, if the artwork has been started.
If you return the item / items from outside of Canada, make sure you give you specify on the description for customs that it is a return, as well as that the item is made in Canada.
After receiving the returned piece of art, we will refund the full purchase price minus the actual shipping costs and any customs and/or brokerage fees we were charged. Customs and brokerage fees can usually be evaded if you return your purchase with your national postal service. Using FedEx, UPS or any other private shipping company will often lead to customs and/or brokerage fees.
We do accept that for Christmas gifts bought in November and December, the delivery date for our return policy will be December 25th, instead of the actual date your order is delivered. Please contact us on or before December 30th, if you would like to return or exchange your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If everything is ok, we will also notify you of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged at delivery. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
Spirits of the West Coast Art Gallery, 2926 Back Road, Courtenay, British Columbia, V9N 9G9, Canada.
To return your product, you should mail your product to:
2926 Back Road Courtenay British Columbia CA V9N9G9
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping it to you will be deducted from your refund.
Always use a trackable shipping service and purchase shipping insurance.
If you return the item / items from outside of Canada, make sure you specify on the description for customs that it is a return, as well as that the item is made in Canada.
We can't guarantee that we will receive your returned item.