If for some reason you are not 100 percent satisfied with the piece of art received, we offer you the opportunity to return it within the first five days after delivery. This offer is under the condition that it is not a custom order, it is in the same condition it was originally shipped and we are informed about the return, before it is shipped back. Make sure you specify that it is a return on the description for customs.
After receiving the returned piece of art, we will refund the full purchase price minus the actual shipping costs and any customs brokerage fees. Customs brokerage fees can usually be evaded if you return your purchase with your national postal service. Using FedEx, UPS or any other private shipping company will often lead to custom brokerage fees.
We do accept that for Christmas gifts bought in November and December, the delivery date for our return policy will be December 25th, instead of the actual date your order is delivered. Please contact us on or before December 30th, if you would like to return or exchange your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged at delivery. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
2926 Back Road Courtenay British Columbia CA V9N9G9.
To return your product, you should mail your product to:
2926 Back Road Courtenay British Columbia CA V9N9G9
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.