Refund policy

Returns

If, for any reason, you are not 100% satisfied with your purchase, you may return the item within five days of delivery if eligible. Please contact the gallery at info@spiritsofthewestcoast.com before returning your item.

To be eligible for a return, the item must:

  • Be unused and in the same condition in which it was originally shipped

  • Be in its original packaging

  • Not be a custom order or personalized item

  • Have proof of purchase

Custom orders or personalized artwork (including items with a personal message or engraving) are not returnable. Down payments for custom orders are also non-refundable once work on the artwork has begun.

Christmas Returns

For Christmas gifts purchased in November and December, the five-day return period begins on December 25. Please contact us on or before December 30 if you would like to return or exchange your purchase.

Return Process

Once you have contacted us about a return, we will review your request and provide any necessary instructions. You may then ship the item back to us.

If returning an item from outside Canada, using your national postal service may help avoid or decrease customs and brokerage fees. Returns sent by FedEx, UPS, or other private couriers are usually subject to customs and/or brokerage fees, depending on the shipping service selected.

When returning an item from outside Canada, please clearly indicate on the customs declaration that the item is a return and that it was made in Canada.

Once we receive and inspect your return, we will email you to confirm receipt and let you know whether your refund has been approved.

Defective or damaged Items

If your item arrives damaged or defective, please contact us as soon as possible at info@spiritsofthewestcoast.com and provide photographs of the item and its packaging. Please hold on to the packaging, since our insurance might require it. Please do not return the item until we have provided instructions to return it.

Refunds

If approved, we will refund the purchase price of the returned item, less:

  • The original shipping costs

  • Any customs, tariffs, duties, brokerage, or import/export-related fees charged to us in connection with the original shipment or return

  • A 5% refund fee to cover non-refundable payment processing, currency conversion, and merchant fees charged to us by Shopify

The refund will be issued to your original method of payment.

Late or missing refunds 

If you have not received your refund, please first check your bank account and credit card statement, as it may take some time for the refund to be processed and posted.

If you still have not received your refund after allowing reasonable processing time, please contact us at info@spiritsofthewestcoast.com.

Order Cancellations

Orders may be cancelled before shipment by contacting us as soon as possible. Cancellations may be subject to a 5% refund fee to cover non-refundable payment processing, currency conversion, and merchant fees charged to us by Shopify. 

Refused or Unclaimed Shipments

If a shipment is refused or remains unclaimed and is returned to us, the customer is responsible for any return shipping, customs, brokerage, duties, tariffs, or other fees charged to us. Any applicable refund will be processed according to the terms outlined above.

Return Shipping

To return your product, please mail to:

Spirits of the West Coast Art Gallery
2926 Back Road
Courtenay, British Columbia
V9N 9G9
Canada

Return shipping is the responsibility of the customer.

We strongly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive an item that is lost or damaged during return shipping.